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Return Policy

Percy ‘s 7 Day Return Policy

Although we left no stone unturned in providing the best services to our customers and try hard to make each shopping experience of them a step ahead from the last one. If in case, still you are not  100% satisfied with any of our product, then you can get full refund by returning your order within 7 days of the purchase.

For returning of Order, you just have to contact our executives either through phone or email as per details on Contact page, within 7 days from the date of delivery of the product.  We return products only when the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

 

Non-Refundable Products / Only Replacement

Percy.in not obliged to refund the invoice value of the product / order/ shipment if user has following issues;

  • Have Size Issue
  • Used / Tore / Washed clothes are non – returnable.

 

Eligible Refund Product

Users are only liable to get a refund only in the following cases;

  • Received wrong product / order,
  • Received damaged / used / product,
  • Received Incorrect Quantity product. ( e.g. order 2 t-shirts/ hoodies and just got only 1).

Return Process

For us customers and their shopping experience is much more important rather than the profitability and we want to make their shopping experience with Percy incredible without any hustle.

As you request for returning a product with our executives, it will usually take around 48-72 hours to get the product picked from your place and it may also stretch as it’s third party and Percy is dependant on courier partner for this operation but if in case, there are certain where don’t have pick-up service, from such places you have to courier the product to our office (address is on our contact page). Once we receive the product, we will carry out product inspection and it will take around 2-3 days to revert on the issue. After inspection, we will initiate the refund process and the receipt of payment at your depends on the mode of payment chosen by you.

Refund Process

After inspection of the product received, we will initiate the refund process and the receipt of payment at your depends on the mode of payment chosen by you.

 

Different modes of getting Refund

 

  1. If the payment was made by Credit Card or Net-Banking, we can either issue Coupon Code / Gift Voucher or reverse credit to the Credit Card or credit your Net-Banking account. Gift Voucher can be used on a future purchase on the website.
  2. If the payment made was by Cash on Delivery, we can either issue Gift Voucher or Bank Transfer. Gift Voucher can be used on a future purchase on the website.

 

Expected time period for different methods of refund modes is given below:

 

Refund Method Refund Receipt Time
Gift Voucher 1-2 business days
Bank Transfer/NEFT 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

 

Other Charges

 

  1. If you have paid shipping at the time of purchase and returning the product, then the Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
  2. Cash on Delivery convenience charge would also not be included in the refund value of your order as this is also a non-refundable charge.
  3. If you have paid any courier charges to end the product to the office for returning, then we will refund the courier charges spend by you max up to Rs. 70 per kg. This amount will be refunded if you send the scanned copy of receipt within 7 working days otherwise flat amount of Rs. 100 will refunded in your account.

 

If still you have some any queries regarding our return and refund policy, Please feel free to contact our executives or write us an email at hello@percy.in

 

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